CLIENTS INVEST IN US, WE REINVEST IN THEM
An opportunity that comes along with having many practitioners under one roof, serving many more clients than a traditional, smaller practice, is the ability to develop and implement programs and technologies that help our clients between treatments. Another advantage is being able to offer these supports for free.
Our Client Support work is more than just a gimmick. Cost of therapy, especially continued treatment, is often a deterrent for some and an allout barrier for others. Our job is to provide our clients with as much value, beit in terms of treatment, service, or extra support as we can, but at the same price as anywhere else.
before, after and in-between
CLIENT SUPPORT
Health Centre
Massage
Acupuncture
Exercise
Mental Health
Coming 2023
NEW CLIENT INFORMATION & DOCUMENT DOWNLOADS
Our commitment to supporting our clients begins with providing our new clients, and those who may be returning but with some more questions, a source of information that we hope is organized and helpful. Some of the information found on our New Clients page includes:
Scheduling Appts
Booking Appointments
Cancelling/Rescheduling
Arriving for Appts
Preparing for Treatment
What to Expect
Client Registration
Self-Registration/Client Portal
Adding Family to Client Groups
CLIENT PORTAL - ONLINE BOOKING
Having access to our clinic schedule 24/7 makes it easy to make time to find time for yourself. Book by practitioner or service and check availability at both of our clinic locations. And group family members together so scheduling everyone isn't a hassle.
Getting Started
Browsing as Guest
Signing-Up & Signing-In
Finding Appointments
Navigating by Practitioner
Searching by Therapy
Profile Docum. Mgmt
Keep Your Information Current
Complete Forms/Upload Docs
CLINIC POLICIES
Ensuring our clients and our staff are treated fairly and can spend their time in our clinics safely is no small task. In addition to working towards those goals, being organized is also a priority. Respecting both our clients time and our practitioners is a mutual effort.
Health & Safety
Covid-19/ other Health
Client Safety/Privacy
Cancellation Policy
Last Minute Cancellations
Missed Appointments
Mutual Respect
Client's Time and Tx Value
Treatment Etiquette/Behaviour
DIRECT BILLING
Directly billing a client's 3rd-party health insurance company for treatment costs is a standard practice in our industry and an expectation clients have of companies like ours. However, there are things to know and understand before assuming a policy can be billed.
Providers
List of Providers we Bill
Provider Contact Info
Client Responsibilities
Knowing Your Coverage
Understanding Limits
Coordination of Benefits
Secondary Insurance
Providing Proof of Primary Pay
INTER-TREATMENT SUPPORT
This is a program we are most proud of and it's one we have developed ourselves exclusively for our clients. Not to mention it's free! Our Inter-Treatment Support program goes way beyond solving the problem with trying to remember complex self-care routines
Template Programs
For Everyday Concerns
Demo Videos & Tracking
ET Exercise APP
Download for Mobile
Access on the Go
Web App Access
As an Additional User Option
Access Preloaded Education
GIFT & eGIFT CARDS
Our Gift Cards make great gifts. Whether it's for a loved one, a family member or friend, a coworker or yourself it's the gift of health and wellness that is being exchanged. It is one of the few exchanges that is always appreciated.
Card Type
Physical/Swipeable Cards
eCards to Save or Send
Purchase Online
Quick & Secure
Keep or Send via Email/SMS
Purchase in Clinic
Any Value Requested
Never Expires