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CLIENTS INVEST IN US, WE REINVEST IN THEM

An opportunity that comes along with having many practitioners under one roof, serving many more clients than a traditional, smaller practice, is the ability to develop and implement programs and technologies that help our clients between treatments. Another advantage is being able to offer these supports for free.

Our Client Support work is more than just a gimmick. Cost of therapy, especially continued treatment, is often a deterrent for some and an allout barrier for others. Our job is to provide our clients with as much value, beit in terms of treatment, service, or extra support as we can, but at the same price as anywhere else.

Health Centre

Massage

Acupuncture

Exercise

Mental Health

Coming 2023

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NEW CLIENT INFORMATION & DOCUMENT DOWNLOADS

Our commitment to supporting our clients begins with providing our new clients, and those who may be returning but with some more questions, a source of information that we hope is organized and helpful. Some of the information found on our New Clients page includes:

Scheduling Appts

Booking Appointments

Cancelling/Rescheduling

Arriving for Appts

Preparing for Treatment

What to Expect

Client Registration

Self-Registration/Client Portal

Adding Family to Client Groups

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CLIENT PORTAL - ONLINE BOOKING

Having access to our clinic schedule 24/7 makes it easy to make time to find time for yourself. Book by practitioner or service and check availability at both of our clinic locations. And group family members together so scheduling everyone isn't a hassle.

Getting Started

Browsing as Guest

Signing-Up & Signing-In

Finding Appointments

Navigating by Practitioner

Searching by Therapy

Profile Docum. Mgmt

Keep Your Information Current

Complete Forms/Upload Docs

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CLINIC POLICIES

Ensuring our clients and our staff are treated fairly and can spend their time in our clinics safely is no small task. In addition to working towards those goals, being organized is also a priority. Respecting both our clients time and our practitioners is a mutual effort.

Health & Safety

Covid-19/ other Health

Client Safety/Privacy

Cancellation Policy

Last Minute Cancellations

Missed Appointments

Mutual Respect

Client's Time and Tx Value

Treatment Etiquette/Behaviour

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DIRECT BILLING

Directly billing a client's 3rd-party health insurance company for treatment costs is a standard practice in our industry and an expectation clients have of companies like ours. However, there are things to know and understand before assuming a policy can be billed. 

Providers

List of Providers we Bill

Provider Contact Info

Client Responsibilities

Knowing Your Coverage

Understanding Limits

Coordination of Benefits

Secondary Insurance 

Providing Proof of Primary Pay

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INTER-TREATMENT SUPPORT

This is a program we are most proud of and it's one we have developed ourselves exclusively for our clients. Not to mention it's free! Our Inter-Treatment Support program goes way beyond solving the problem with trying to remember complex self-care routines

Template Programs

For Everyday Concerns

Demo Videos & Tracking

ET Exercise APP

Download for Mobile

Access on the Go

Web App Access

As an Additional User Option

Access Preloaded Education

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GIFT & eGIFT CARDS

Our Gift Cards make great gifts. Whether it's for a loved one, a family member or friend, a coworker or yourself it's the gift of health and wellness that is being exchanged. It is one of the few exchanges that is always appreciated.

Card Type

Physical/Swipeable Cards

eCards to Save or Send

Purchase Online

Quick & Secure

Keep or Send via Email/SMS

Purchase in Clinic

Any Value Requested

Never Expires