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Clinic & Client Policies

Guidelines for a Smooth Experience

Our policies are designed to ensure a seamless and positive experience for all clients at Effect Therapy Health Centre. From scheduling to treatment and billing, these guidelines help maintain a respectful, safe, and efficient environment. Understanding and adhering to these policies will enhance your experience and ensure that we can provide the best care possible.

Appointment Policies

Managing Your Visits Effectively

Appointment Scheduling and Cancellation
All appointments must be scheduled in advance. A 24-hour cancellation notice is required to avoid fees. No-shows will incur full charges. Late arrivals may lead to shortened or rescheduled appointments but will still incur full charges.

New Client Procedures
New clients should arrive 15 minutes early to complete necessary paperwork. Valid ID and insurance information are required at check-in.

Financial Policies

Streamlining Your Financial Interactions

Direct Billing and Insurance

We offer direct billing to most extended health plans. Clients are responsible for providing accurate insurance information and handling any discrepancies.

Payment and Refund Policy

Payments are due at the end of each session. Refunds are managed at the discretion of the clinic manager, based on client satisfaction and policy guidelines.

Facility Usage

Enhancing Your Experience at Our Clinic

Complimentary Infrared Sauna Usage
Our infrared sauna is available for up to 30-minutes before treatments. Please adhere to the safety guidelines and session timings.

Conduct and Safety

Ensuring a Respectful and Secure Environment

Client Conduct and Etiquette
Clients are expected to maintain proper behavior and dress code. Disrespectful conduct may result in termination of services.
Health and Safety Protocols
Adherence to health protocols like mask-wearing and social distancing is mandatory. Ill clients should reschedule their appointments.

Confidentiality and Privacy

We adhere to strict privacy laws to ensure your personal and medical information is secure and confidential.

Age Restrictions and Minor Clients

Minors have specific guidelines for accompaniment and consent, ensuring their safety and compliance with legal standards.

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Embrace a Complete Approach to Personal Wellness

Explore our services and select the therapy that best meets your needs to start enhancing your health and well-being today.

Additional Policies

Supporting Your Clinic Experience

Personal Belongings and Lost Items
Clients are accountable for their personal belongings within the clinic premises.

Gift Certificates and Promotions
Gift certificates and promotions are subject to specific terms and are designed to provide additional value to our clients.

Cell Phone and Electronic Devices
Silencing electronic devices during treatments helps maintain a tranquil environment.

Client Feedback and Complaints
We encourage feedback and address any concerns promptly to improve our services continually.

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